User Profile for Ms Emma Hamer (Emma Hamer)

Bio: Introducing and implementing new systems--whatever their complexity--means changing how people contribute to and use the systems. Matching new tasks to the right people with the right critical skills is a key area of concern. Given that one of the top reasons for project failure is non-acceptance by users, ensuring that staff embrace and prepare for implementation is crucial. The organizational development aspects of a content management project are geared to ensuring employee buy-in, maximizing employee potential, and improving employee retention. Emma provides change management support during all phases of the selection and implementation process, helping the contributors and users close the gap between intent and actual impact of the changes. Emma is an acclaimed and internationally active speaker and presenter on performance management and leadership challenges. She has presented and published on the topic of content management from the human performance and organizational development perspectives.

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